Returns & Refunds
We want you to be completely happy with your order. If something isn’t right, you can request a return from your account, and our team will review every request before anything is sent back, refunded or replaced.
How Returns Work
1. Sign In
Sign in with the email address you used for your order. We'll email you a six-digit code, so there's no password to remember.
2. Select Your Items
Go to My Orders, open the order and select Return Items. Choose the items and quantities you would like to return, and tell us why.
3. Add Photos
Add at least one photo of each item, and 3 for a screen or digitizer: the front with the display on, the back showing the label, and the edges.
4. We Review and Collect
We aim to reply within 2–5 business days. Receiving and processing your return can then take up to 14–16 business days. Once your return is approved, we'll arrange for a courier to collect your items and email you the tracking details.
When You Can Return
Counted from the day your order is delivered, or from 2 days after dispatch if no delivery date is recorded.
| Reason | Request within | Batteries |
|---|---|---|
| Changed my mind | 14 days of delivery | Not accepted |
| Ordered the wrong product by mistake | 14 days of delivery | Not accepted |
| Received the wrong product | 90 days of delivery | Accepted |
| Faulty or not working properly | 90 days of delivery | Accepted |
| Another reason | 90 days of delivery | Accepted |
Changed my mind
- Request within
- 14 days of delivery
- Batteries
- Not accepted
Ordered the wrong product by mistake
- Request within
- 14 days of delivery
- Batteries
- Not accepted
Received the wrong product
- Request within
- 90 days of delivery
- Batteries
- Accepted
Faulty or not working properly
- Request within
- 90 days of delivery
- Batteries
- Accepted
Another reason
- Request within
- 90 days of delivery
- Batteries
- Accepted
- We collect every return: once your return is approved, we’ll arrange for a courier to collect your items, free of charge.
- Items returned because you’ve changed your mind or ordered the wrong product must be unused and in their original packaging.
- If you received the wrong product or it’s faulty, you can choose a replacement or a refund.
Products With Their Own Rules
Batteries and Power Banks
These can't be returned if you've changed your mind or ordered the wrong one.
If a battery is faulty or you received the wrong one, please request a return as usual, and we'll collect it.
Screens and Digitizers
Please add 3 photos. For a faulty screen, tell us what the issue is, whether it has been fitted, and whether the glass is cracked, chipped or marked.
Damaged glass isn't covered as a fault. If a screen arrives cracked, please contact us within 48 hours of delivery, with photos of the screen and its packaging.
Complimentary Displays
We can accept a complimentary display back only if it's faulty or you received the wrong one.
Refunds
- We refund or replace items that pass inspection, once they reach us.
- Once the collection is booked, you’ll find the courier’s tracking on your return page and in our email.
- Card payments are refunded to the card you paid with.
- Cash on delivery payments are refunded by bank transfer. We’ll call you to confirm your bank details; we will never ask for them on the website.
- There is no restocking fee.
When You Don’t Need a Return
- If something is missing, or you received fewer items than you ordered, there’s nothing to send back. Please contact us through Help with your order number.
- If a screen arrived cracked, please report it through Help within 48 hours of delivery.